MANAGEMENT POLICY

Occupational health and safety for all people who work for us are a fixed part of our company strategy. We rely on proactive risk management measures in order to detect hazards early and to minimise them. Regular training and continuous improvements to working environments enable us to ensure that all workstations meet the highest safety standards. These measures enable us to manage our employees’ health and safety effectively and to ensure it in the long term.

Our main goal is customer satisfaction. With innovative and tailor-made solutions, we meet the highest demands and provide added value. We ensure that our services meet current quality, legal and environmental standards. Through continuous investments in further training for our employees and technology, we cement long-term partnerships.

Our employees are our foundation and driving force. Their knowledge, their commitment and their ideas are the foundation of our success. We are aware of our social responsibility and therefore promote an open company culture that focuses on personal responsibility and co-determination. Through regular training programmes and targeted development options we strengthen our team’s technical and personal competencies. This approach enables our employees to fulfil their potential, develop innovative solutions and realise our aims together. Our guiding principles are based on respectful management, supporting our employees, open communication, trust and being role models.

Sustainability is a goal and an obligation that is an integral part of our corporate governance. As a responsible family-owned company, we design our business activities to be ecologically, socially and economically sustainable. We use modern, environmentally-friendly technologies and therefore reduce our emissions. We align ourselves with international sustainability standards and reduce the risks posed to our business activities by climate change. We use business opportunities resulting from changes to the environment and therefore ensure long-term company survival. By complying with regulations and standards, we take an integrated approach to enable us to achieve and improve our sustainability goals systematically.

Compliance with legal regulations and ethical standards is self-evident to us. We ensure that all internal and external requirements are met consistently, particularly with regard to corruption prevention and compliant conduct. Our independent compliance office monitors compliance with all regulations and is in direct contact with the general management. Our whistleblower system guarantees transparency and protects whistleblowers.

With our integrated management policy, we combine quality, responsibility and sustainability to safeguard our leading market position and to be a reliable partner for customers, employees and the environment.

Regular maintenance and servicing enables us to guarantee reliable and high service quality. This ensures that devices are ready for use and therefore provides us with planning security, reduces costs and increases customer satisfaction. Complete archiving of documents ensures legal security and traceability.

Our company pursues a process-oriented and risk-bases approach to guarantee continuous improvements in all areas. This applies both to the quality of our services and to the efficiency of our operational processes, as well as environmental and resource protection.