MISSION STATEMENT AND MANAGEMENT POLICY TOPICS

THE FELBERMAYR GROUP

As a family business with strong ties to the region and a long tradition in the business fields of transport and lifting technology as well as the construction industry, the Felbermayr Group has a clearly defined set of values. We live up to these values together and throughout the Group.

We aspire to conduct ourselves with integrity, respect and fairness both internally and externally and to treat our business relationships in full compliance with national and international regulations. This principle and other principles of our conduct are defined in the Felbermayr Holding Code of Conduct - which all bodies and employees of the Felbermayr Group are required to uphold.

To safeguard the continuing survival of the company and its ongoing long-term development, we aim to generate sustainable profits while maintaining the highest safety standards. We invest these profits in innovations and technical developments, process improvements, the development of our employees and the long-term safeguarding of jobs at our locations. 

In the Felbermayr Group’s mission statement and management policy, we commit ourselves to the highest standards of quality, environmental protection, occupational safety and health protection for our employees. We always do this in compliance with our principles and values.

 

SAFETY AT WORK

  • We have an uncompromising commitment to safety at work
  • We only make mistakes once, then we eliminate the causes to achieve continuous improvement to safety at work
  • We are committed to ongoing employee training in safety-related issues

     

SOLUTIONS

  • We provide and develop creative solutions and we make decisions rapidly; with calculable risk
  • We identify problems ourselves and find sustainable solutions to them

KNOW-HOW AND QUALITY

  • We work on our strengths
  • Our equipment is always maintained to the most stringent of state-of-the-art standards
  • Our personnel is trained to the highest level and is extremely motivated
  • We develop and promote technical innovations
  • We view customer satisfaction as a performance target

TEAM SPIRIT AND LEADERSHIP

  • We give recognition to good performance – spontaneous and honestly
  • We lead by example, we honour our agreements and we act accordingly
  • We communicate openly, honestly, appreciatively and we are open to other points of view

CUSTOMER SATISFACTION

  • We create customer satisfaction through made-to-measure, flexible solutions employing the best of expertise. In this way, we ensure that our services meet the requirements of our customers – always fully aware and compliant with statutory regulations – and we ceaselessly work to leverage potential for improvements.
  • We promote the commitment of our employees and we invest in their professional and personal skills.
  • All of our equipment and our entire vehicle fleet meet state of the art standards.
  • We are committed to continuous innovation and the ongoing improvement of our operational procedures.

EMPLOYEE SATISFACTION

  • The quality of our services is founded upon the work of our employees.
    Therefore, our employees are assigned the appropriate responsibilities and authorities.
  • We promote further training activities and prioritise the transfer of expertise.

SAFETY AT WORK AND ENVIRONMENTAL PROTECTION

  • We emphasise the need for quality awareness and the importance of knowing about health & safety at work and environmental protection.
  • We evaluate potential hazard sources and create safe working environments. In this way, we help to prevent hazards, accidents and health issues.
  • Supervisors and payroll staff contribute towards safety, health and environmental protection and work hard to further improve these standards.

SUSTAINABILITY

  • We invest in modern, efficient equipment and we comply with the very latest of environmental standards.
  • Our business ethic absolutely rejects discrimination, child and forced labour, bribery and corruption.

In support of the strategic direction of our organisation, we are committed to the use of the management systems defined in EN ISO 9001 (Quality) and the SCC (safety at work) regulations. By applying a process-oriented approach and risk-based thinking, we promote the continuous improvement of these management systems and business procedures.